E-commerce: digital workflow guide

Start digitalizing E-commerce by making clear which record passes from whom to whom. Track catalog, order, stock reservation, payment, shipment, and return by order ID.

Workflow boundaries

Record fields and ownership

For E-commerce, link product/SKU, order/channel, and payment records by a work or project ID. Define an owner, evidence, and completion condition at each step.

Pilot checklist

• Document current steps and owners.
• Choose one pilot and standardize fields.
• Test access, change history, and export.
• Document exceptions and manual fallback.

Auditable records

Track catalog, order, stock reservation, payment, shipment, and return by order ID. Reports should show date range, source, and treatment of cancelled/blank records. Limit personal or sensitive data to a defined purpose and authorized access.