Guest House: digital workflow guide

Start digitalizing Guest House by making clear which record passes from whom to whom. Link booking and room readiness to requests, housekeeping, and maintenance by shift.

Workflow boundaries

Record fields and ownership

For Guest House, link reservation/room, housekeeping, and request records by a work or project ID. Define an owner, evidence, and completion condition at each step.

Pilot checklist

• Document current steps and owners.
• Choose one pilot and standardize fields.
• Test access, change history, and export.
• Document exceptions and manual fallback.

Auditable records

Link booking and room readiness to requests, housekeeping, and maintenance by shift. Reports should show date range, source, and treatment of cancelled/blank records. Limit personal or sensitive data to a defined purpose and authorized access.