Hotel & Accommodation: digital workflow guide

Start digitalizing Hotel & Accommodation by making clear which record passes from whom to whom. Link bookings, room status, housekeeping, faults, and guest requests by shift/room.

Workflow boundaries

Record fields and ownership

For Hotel & Accommodation, link reservation/room, housekeeping, and request records by a work or project ID. Define an owner, evidence, and completion condition at each step.

Pilot checklist

• Document current steps and owners.
• Choose one pilot and standardize fields.
• Test access, change history, and export.
• Document exceptions and manual fallback.

Auditable records

Link bookings, room status, housekeeping, faults, and guest requests by shift/room. Reports should show date range, source, and treatment of cancelled/blank records. Limit personal or sensitive data to a defined purpose and authorized access.